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For coronavirus information for the UCLA community, please visit the Ashe Center website and UCLA’s information page.

UCLA Consultation & Response
Sun shining over Bruin Walk

Case Management Services is offering both in person and virtual services for appointments and training sessions. All visitors will be required to wear a mask, sign-in, and show their UCLA COVID-19 Symptom Monitoring and Vaccination Verification System clearance. If you are not able to meet these requirements, we look forward to meeting with you virtually.

For updates on COVID-19 updates and guidelines at UCLA, please visit the COVID-19 and Vaccine Resources website.

To initiate contact with Case Management Services please use the “Refer a Student” link.

Please see the ​​​​​Remote Resources webpage if you need to support a student in the virtual setting. These resources are to be used in conjunction with the Red Folder.

Case Managers

Case Managers are available to assist student’s struggling with mental or physical health, facing an unexpected challenge or crisis, or experiencing a personal loss. They can support students by exploring options, identifying on-campus resources, and helping students to create a plan for their next steps. Case Managers typically meet with a student one to four times in person and can check-in with a student via email/phone periodically throughout the academic year. Case Managers are also available to consult with and provide training for staff and faculty who would like to better support students of concern.

  • Case Managers are key members of the Consultation and Response Team (CRT)

    UCLA’s Consultation & Response Team (CRT) is a group of professional staff members who meet weekly to discuss students of concern by communicating relevant information and coordinating an institutional response. This team is comprised of representatives from a variety of campus departments, including: Case Management Services, Dean of Students, Counseling and Psychological Services (CAPS), Student Conduct, Ashe, Res Life, College Academic Counseling (CAC), Behavioral Health Services (BHS), Campus Legal Counsel, UCPD, and the Behavioral Intervention Team (BIT).

Refer a Student

Someone will get back to you during regular business hours. Case Managers do not maintain 24 hour access to email or phone.

Economic Crisis Response Team (ECRT)

The Economic Crisis Response Team (ECRT) provides support and guidance to students who have self-identified, or are identified by UCLA faculty or staff, as experiencing a financial crisis that impacts their academic success at UCLA. ECRT aims to efficiently, compassionately and discreetly:

  1. Provide a seamless and individualized response to UCLA students in extraordinary financial crisis.
  2. Develop proposals for actions to examine (and revise, when appropriate) university policies and office protocols in order to improve students' ability to manage their financial situations and avoid economic crisis.

If you are in financial distress, please complete the ECRT Self-Assessment Form.

Request for Remote Instruction

Student Affairs recognizes that the COVID-19 pandemic continues to have lasting and often unrecognized impacts on some of our most vulnerable students and seeks to support students who have barriers to attend in-person instruction not otherwise addressed by Center for Accessible Education. While individual faculty have the most expertise in their area of instruction and ultimately make the decision about the most appropriate and effective teaching modality for their class, the University understands the need to provide students with resources to help advocate for specific needs.

The Dean of Students Office and Case Management Services are working together to advocate for students needing regular remote instruction for the remainder of the academic year. Please complete this form to begin the process of requesting advocacy for remote instruction. We will get back to you within three business days.

In the meantime, please consider exploring additional support services for students on the Case Management Services resources page.

Land Acknowledgement

Case Management Services and ECRT acknowledges our presence on the traditional, ancestral and unceded territory of the Gabrielino/Tongva peoples. As a land grant institution, we pay our respects to the Honuukvetam (Ancestors),'Ahiihirom (Elders), and 'Eyoohiinkem (our relatives/relations) past, present, and emerging.