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UCLA Consultation & Response
Students walking through a residence hall outdoor courtyard

Case Managers

Students’ personal situations may negatively impact their well-being or academic life. In other instances, students’ actions may disturb campus community members. In these situations, Case Managers are available to receive reports of concern and help determine an appropriate response to assist the student and those who may also be impacted by the situation. Case Managers are available to consult with or provide training for campus community members who would like to better support students of concern. Case Managers must abide by FERPA laws, which means they are a private, not confidential resource.

The Case Managers can assist with the following:

  • Academic support including notifying professors regarding missed classes, dropping a class, withdrawal, etc.
  • Referrals to campus and community resources
  • Emergency housing and/or exploring housing options
  • Consultation for the university community regarding students in distress

Contact information for the Case Managers:

To refer a student to a Case Manager please submit an online report here:

Refer a Student

Please note: Case Management Services is currently operating in a hybrid (virtual and in-person) model. Please use the “Refer a Student” link on our website to connect a student to a Case Manager. Thank you!

For students in emergent circumstances (i.e. expressing a plan for suicide, making threats to others, or actively engaging in unsafe behaviors), please call 911 first and then submit a referral for us to follow up post-crisis.

Red Folder Decision Tree

Please refer to the Red Folder for more guidance on appropriate steps to take.

Please keep in mind that the Case Managers do not maintain 24 hour access to email or phone. All Case Managers can also be reached by calling (310) 825-7291 or by emailing

Emily Harris
Director, Case Management Services

Dasha S
Program Coordinator, Case Management Services

Karen Minero
Manager, Training & Outreach

Hillary Thomas
Case Manager, Dashew Center for International Students & Scholars

John Kennedy
Case Manager

Katie Gaydos
Case Manager, Graduate Division

Stephanie Luna
Case Manager

Alejandra Cardenas
Case Manager