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UCLA Consultation & Response
Students walking through a residence hall outdoor courtyard

Case Managers

Students’ personal situations may negatively impact their well-being or academic life. In other instances, students’ actions may disturb campus community members. In these situations, Case Managers are available to receive reports of concern and help determine an appropriate response to assist the student and those who may also be impacted by the situation. Case Managers are available to consult with or provide training for campus community members who would like to better support students of concern. Case Managers must abide by FERPA laws, which means they are a private, not confidential resource.

The Case Managers can assist with the following:

  • Academic support including notifying professors regarding missed classes, dropping a class, withdrawal, etc.
  • Referrals to campus and community resources
  • Emergency housing and/or exploring housing options
  • Consultation for the university community regarding students in distress

Contact information for the Case Managers:

To refer a student to a Case Manager please submit an online report here:

Refer a Student

Please note: Case Management Services is currently operating in a hybrid (virtual and in-person) model. Please use the “Refer a Student” link on our website to connect a student to a Case Manager. Thank you!

You may call a specific Case Manager as well:

Emily Harris
Director, Case Management Services
(310) 825-6941

Matthew Williamson
Case Manager
(310) 825-0628

Hillary Thomas
Case Manager, Dashew Center for International Students & Scholars
(310) 825-7762

John Kennedy
Case Manager
(310) 267-5183

Karen Minero
Manager, Training & Outreach
(310) 206-4653

Please keep in mind that the Case Managers do not maintain 24 hour access to email or phone. All Case Managers can also be reached by emailing